Effective date: 25/11/2025 Last updated: 25/11/2026
These Terms and Conditions (“Terms”) govern your use of the website https://moroccoprivate.tours (the “Site”) and the tour, ground-handling, and destination management services provided by Morocco Private Tours (“Morocco Private Tours”, “we”, “us”, or “our”). By using the Site, requesting a quotation, or making a booking with us, you agree to these Terms. If you do not agree, please do not use the Site or our services.
1. About us
Morocco Private Tours is a destination management company (DMC) based in Morocco. We design and operate private tours and provide ground services in Morocco, working primarily with travel advisors, travel agencies, and other travel-industry partners, as well as directly with travelers where agreed.
Legal / trading name: Morocco Private Tours SARL Address: Kasbah, Marrakech, 40000,
Morocco Email: [email protected]
Phone / WhatsApp: +212 701 263750
2. Definitions
- “Client” means the travel advisor, agency, company, or individual who requests a quotation from or makes a booking with us.
- “Traveler” means any person who will participate in the services, whether or not they are the Client.
- “Services” means the tours, transfers, accommodation arrangements, guiding, and other ground services we provide.
- “Booking” means a confirmed order for Services.
- “Supplier” means a third-party provider such as a hotel, riad, transport company, guide, or activity operator.
3. Scope of these Terms
These Terms cover use of the Site and set out the general framework for our Services. The specific details of any Booking — including the itinerary, inclusions, prices, and payment schedule — are set out in the quotation, itinerary, or booking confirmation we issue for that Booking. Where we and a Client have a separate written agreement (for example, a partnership or supplier agreement), that agreement governs in the event of any conflict with these Terms.
4. Quotations and pricing
Quotations are based on the information you provide and on rates, availability, and exchange rates at the time of quoting. Unless stated otherwise, a quotation is an estimate and is not a guarantee of availability until confirmed. Prices may change before a Booking is confirmed, and in limited cases after confirmation where costs beyond our control change materially (for example, significant currency fluctuation, government-imposed taxes or fees, or Supplier price changes), in which case we will notify you.
Unless clearly stated, quoted prices are in US dollars and cover only the items listed as “included”. Items such as international flights, visas, travel insurance, personal expenses, tips, and anything described as “excluded” or optional are not included.
5. Bookings and confirmation
A Booking is confirmed only when we issue a written booking confirmation and the required deposit or payment has been received. It is the Client’s responsibility to check the confirmation and itinerary carefully and to tell us immediately of any errors or required changes. The Client is responsible for the accuracy of all Traveler details provided to us.
6. Payment terms
Payment terms, including any deposit and the balance due date, are set out in the quotation or booking confirmation. As a guide, unless we agree otherwise in writing:
- A deposit of 5% to 20% of the total price is required to confirm a Booking.
- The balance is due 30 days before the start of the Services.
Accepted payment methods and any associated fees are as stated at the time of booking. We reserve the right to treat a Booking as cancelled if payment is not received by the due date.
7. Cancellations and refunds
Cancellation by the Client. Cancellations must be sent to us in writing. Because we commit to Suppliers in advance, cancellation charges apply based on how far before the start of the Services we receive your notice. Unless the quotation or booking confirmation states otherwise, the following scale applies:
- 30+ days before start: loss of deposit
- 30–45 days before start: 50% of total price
- Fewer than 45 days before start or no-show: 100% of total price
Some Suppliers (such as certain hotels, transport, or special events) may have their own stricter non-refundable terms, which will be passed on and highlighted where applicable.
Cancellation or changes by us. We aim to operate every Booking as confirmed, but occasionally we may need to change or cancel Services — for example, due to circumstances beyond our reasonable control (see Section 12). If we make a significant change, we will offer you a reasonable alternative or, where that is not possible, a refund for the affected Services that we are able to recover from Suppliers. We are not liable for incidental costs such as flights or insurance not booked through us.
8. Amendments to a Booking
If you wish to change a confirmed Booking, we will use reasonable efforts to accommodate the change, subject to availability and to any Supplier charges. An amendment fee may apply, in addition to any difference in price.
9. Traveler responsibilities
Travelers are responsible for:
- Holding a valid passport and any visas, permits, or entry documents required for Morocco and any transit countries
- Meeting all health and vaccination requirements for their trip
- Arriving on time for transfers, tours, and activities
- Behaving responsibly and respecting local laws, customs, and the reasonable instructions of guides and drivers
- Ensuring any medical, dietary, mobility, or accessibility needs are communicated to us in advance so we can advise on suitability
We are not responsible for any consequences of a Traveler’s failure to meet these responsibilities, including missed services with no refund.
10. Travel insurance
We strongly recommend that all Travelers obtain comprehensive travel insurance covering, at a minimum, medical expenses, repatriation, trip cancellation and curtailment, and personal belongings. Travel insurance is not included in our prices unless expressly stated.
11. Liability
We act as an organizer and coordinator of ground Services and arrange elements provided by independent Suppliers. We take reasonable care in selecting Suppliers but do not control their day-to-day operations.
To the fullest extent permitted by law:
- We are not liable for loss, damage, injury, delay, or additional expense caused by events or conditions beyond our reasonable control, including the acts or omissions of Suppliers, Travelers, or third parties.
- We are not liable for indirect, incidental, or consequential losses.
- Our total liability arising out of or in connection with a Booking will not exceed the total amount paid to us for that Booking.
- Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
12. Force majeure
We are not responsible for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, strikes, government action, border or travel restrictions, and transport or utility failures.
13. Complaints
If a problem arises during your trip, please tell your guide, driver, or our local team immediately so we have the opportunity to resolve it. If a matter remains unresolved, please contact us in writing at [email protected] within same day of the end of the Services, and we will investigate and respond.
14. Intellectual property
All content on the Site — including text, images, itineraries, logos, and design — is owned by or licensed to Morocco Private Tours and is protected by intellectual property laws. You may not copy, reproduce, republish, or use it for commercial purposes without our prior written permission, except that our travel-advisor and agency partners may use materials we specifically provide for the purpose of promoting and selling our Services.
15. Use of the Site
You agree to use the Site lawfully and not to misuse it, attempt to gain unauthorized access, introduce malicious code, or interfere with its operation. The Site and its content are provided “as is”; while we work to keep information accurate and up to date, we do not warrant that it is error-free or that the Site will always be available.
16. Third-party links
The Site may link to third-party websites for convenience. We do not control and are not responsible for their content, products, or practices, and a link does not imply endorsement.
17. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them or our Services are governed by the laws of the Kingdom of Morocco, and the courts of Marrakech, Morocco will have jurisdiction, unless a separate written agreement between us provides otherwise.
18. Changes to these Terms
We may update these Terms from time to time. The version in force at the time of your Booking applies to that Booking. The “Last updated” date at the top shows when these Terms were last revised.